FAQs

Where are you located and ship from?
We are located in Nixa, MO (the middle of everywhere!).  Being centrally located in the US helps us ship FAST!

How long does it take to get my package?
We ship all of our orders same or next business day!  That means that most customers will receive their shipment within 2-5 days, although for some customers on the coasts or in rural areas, it may take another couple days.  There may be additional delays during periods of high shipping volume, such as around Christmas. 

How much is shipping?
Shipping is calculated upon checkout OR you can use “flat rate standard shipping.”  The flat rate standard shipping price is set based on our actual cost and does not go up if you order more!   You can also upgrade to Priority or Express shipping if you desire.  Please see the shipping page for more information.

What countries do you ship to?
We currently ship to the USA, Canada, and Mexico.

What is Route?
We've partnered with Route - a package protection and tracking solution - to give our customers the best possible delivery experience.  Route offers a few options to improve the experience:

Route+ is a premium package protection for your online orders.  When you add Route+ at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise.  You can file a claim here

The Route App allows you to visually track all your online orders in one place.  No need to dig through your email for tracking numbers! Dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.  Download the app here. 

See all of Route's terms & conditions here.

What do I do if my item is damaged?
If your item was damaged, lost, or stolen in the shipping process, you can file a claim if you added Route+ to your order.  if your order has defects that you suspect was due to the manufacturing process, please reach out to us at 417-569-4838 or Help@GirlsClothingHut.com, and we will be happy to work with you to remedy the situation.  

Do your outfits run true to size?
Since every manufacturer is a little different with their sizing, we compare all our items to name brand kids clothing and adjust our sizing as appropriate so that our sizes run true and are consistent.  In the event that an item doesn’t run true, we make sure to note that in the product’s description!  Please refer to our Size Chart for more information. 

Do your “Mom” sizes also run true to size?
For the most part, they run true, but since sizes and styles vary greatly, we include the measurements for our Mom sizes in the product descriptions.  Be sure to check out the measurements before you order to make sure it’s the fit you want!

You’re out of the item or size that I want…will you restock?
All of our outfits are limited release by season so we do not restock items.  We may get similar styles or even the same pattern on another outfit, but the only time we may restock an exact item is if that item is available again the next year.  For the majority of our outfits, once we run out, that's it!   For accessories like hair bows and tutus, we can restock common colors.

What is your Return or Exchange Policy?
 See the full Return Policy on the Returns page.

Where are your products made?
Most of our manufactures are overseas and we use a variety of different suppliers that we have vetted over the years that are located in Canada, Asia, and South America.  We have all of our items shipped to us in the US where we inspect them for quality and adjust for sizing consistency. 

Do you do pre-orders?
Generally, all of our items are in-stock and ready to ship.  Occasionally, we will list some pre-orders if we have items confirmed but not yet received.  Those items are clearly marked “pre-order” and customers agree to wait until the item is in stock before we ship out their order (2-4 weeks).

Do you sell Wholesale?
Many of our outfits and items are already priced at Wholesale Prices!  Additionally, we offer Wholesale Accounts to business owners for resale.  You must register for a wholesale account on our website and provide your business information, including your tax ID number and a copy of your state tax ID registration.  Wholesale accounts are eligible for wholesale pricing on all our items.   See our Wholesale Accounts page for more info.

Do you Dropship?
We will dropship your order to someone else for no extra charge.  Please see our drop shipping page for more info.